Experience. Strategy. Engineering.

Design what’s next. Build what matters.

We connect customer insight, technology expertise, and practical AI to shape better digital experiences, modernize platforms, and bring new products to life—from agentic commerce to smarter content and service workflows.

Explore our services Meet our products
From ambition to execution
IT consulting professionals in a modern office setting
Human insight.
Practical technology.

Services

From strategy to lasting digital value.

Set the direction, design the experience, and build modern platforms. Apply AI where it improves discovery, content, and workflows, then measure and refine the results.

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Products

Software from Ex-Craft.

Meet CraftCMS, ChapterCraft, DealCraft, and TimeSheet.

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AI with a clear purpose

Useful intelligence.
Practical applications.

Start with the customer or business problem. We help define, design, and implement AI use cases with the right data, integrations, evaluation, and human oversight.

Agentic commerce

Design shopping journeys where AI helps customers discover and compare products, and carries out buying tasks within permissions and approval limits.

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Intelligent content & discovery

Make approved organizational content easier to find and use through semantic search, knowledge retrieval, and AI-assisted authoring within editorial workflows.

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AI-enabled platforms & workflows

Bring knowledge assistants and task automation into portals and enterprise applications, with permission-aware access and clear handoffs to people.

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Our work

From decisions
to delivery.

Explore five engagements spanning SaaS transformation, cancer registry design and engineering, and retail product discovery.

SaaS business transformation

Advising a software company on its transition to SaaS

Human-centered product design

Designing a cancer registry SaaS platform around its users

Cloud & SaaS engineering

Building a multi-tenant cancer registry platform in the cloud

Research, data & AI-assisted design

Designing better ways to discover and compare work boots

Search assessment & roadmap

Assessing the end-to-end foundation for product discovery

05 / About Ex-Craft

A partner in thinking.
A partner in doing.

Experience Craft Consulting LLC (Ex-Craft) brings together experience design, technology strategy, and product engineering. We help organizations make informed investment decisions, modernize their platforms, and design software around the people who use it.

Our work spans enterprise commerce, Shopify Plus discovery, design and implementation, product discovery, AI-enabled experiences, and the transformation of legacy applications into SaaS products. We bring the same practical focus to our own portfolio of business software.

Start with people

Understand the needs of customers, specialists, and teams before defining the solution.

Make decisions clear

Connect options, trade-offs, and investment priorities to the outcomes that matter.

Stay close to delivery

Carry the intent of the strategy into architecture, design, implementation, and improvement.

Workshop participants collaborating around a table

Let’s build what’s next

Your next chapter
starts here.

Tell us what you are planning: a focused assessment, a new digital experience, a modernization program, or an Ex-Craft product. We will help you identify a practical next step.

Our Location

24723 Generation Dr
Plainfield, IL 60585

Email Us

info@ex-craft.com

Call Us

+1 (630) 596-7349
+1 (630) 755-0809

Tell us what you have in mind.